If you have a question that is not listed here, please contact us at:
Email: service@worldofseasons.com
Phone: +44 20-7935-4015
Address: 24 Orchard St, London, W1H 6HJ, United Kingdom

1. How do I know if my order has been placed successfully?

Once you place an order, you will receive an automatic confirmation email. After your order is dispatched, we will send a second email with a tracking number so you can follow your shipment.

2. When will my order arrive?

Estimated delivery times (ETA) are provided during checkout. Delivery times may vary based on the product’s location and the shipping method selected.

3. How do I return an item for a refund?

You may return items within 30 days of receiving them, provided the item:

Is in original condition (unworn, unwashed, and undamaged)
Has all tags and labels attached

Please follow the instructions on the return form included in your package. Complete the return form and place it in the parcel. Once your return is received and inspected, we will confirm via email. If approved, your refund will be issued within 2–3 business days to your original payment method.

Please note:

Items bought on sale can only be refunded via store credit.
Shipping costs are non-refundable.
We strongly recommend using a tracked return shipping method.
We do not reimburse return postage fees.

4. How do I exchange an item?

You may exchange an item within 30 days if:

It is in new condition
All original tags and packaging are intact

Follow the instructions on the return form included in your package and include it in your return parcel. Once we receive and approve your return, we will send the replacement item within 2–3 business days. A tracking link will be emailed once it has shipped.

5. What is your returns policy?

Items must be returned unused, in original packaging, and with tags attached
Returns must be made within 30 days of receipt
Only items received in acceptable condition will be eligible for refund or exchange
Items purchased on sale are eligible for store credit only
Use tracked shipping for all returns and exchanges

6. Can I receive a price adjustment if an item I purchased goes on sale?

Unfortunately, we do not offer price adjustments for previously purchased items.

7. Do you offer international shipping?

Yes, we ship worldwide. Some countries may be subject to shipping fees or restrictions. Shipping charges, if any, will be calculated at checkout.

8. How can I track my order?

Once your order is dispatched, you will receive an email with a tracking link. You may also track your order via the “Track My Order” link located in the Customer Service section at the bottom of our website.

9. What size should I choose?

We use standard US sizing unless otherwise stated. You can find our size guide on each product page near the size selector or in the product description.

10. I saw an item advertised but cannot find it on the website.

If the item is part of an upcoming collection, it may not be available yet. In some cases, limited-edition or discontinued items are removed from the site when no longer in stock.

11. My package is marked as delivered, but I haven’t received it.

Please check all possible delivery locations around your address (porch, mailbox, behind bins or planters). Also verify with neighbors or building management.

If the package is still not located after 10 business days:

Contact our support team with your name, order number, email, and shipping address
If your order was sent to a forwarding address, please reach out to the forwarding service
We also suggest filing a claim with the carrier directly

12. My promo code or gift card code isn’t working.

Ensure that:

The code is valid and not restricted to certain items (e.g., may not apply to sale items)
Gift card codes are entered separately from promo codes

If you continue to face issues, contact us and include a screenshot of the error so we can assist you.